Terms of service

Welcome to Elena & Rowan Jewels. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read these carefully before making a purchase. If you do not agree, please refrain from using our site.

1. General Information

This website is operated by Elena & Rowan Jewels. Throughout the site, the terms “we,” “us,” and “our” refer to Elena & Rowan Jewels. We offer this site, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, and policies stated here.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or using the site under the supervision of a parent/guardian.

  • You agree to provide accurate, current, and complete information when placing an order.

3. Products & Descriptions

  • We strive to display products as accurately as possible, but colors, sizes, or details may vary depending on your device.

  • All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

4. Pricing & Payments

  • All prices are listed in USD unless otherwise stated.

  • We reserve the right to change prices at any time without prior notice.

  • Payments must be made using approved methods at checkout. By providing payment details, you confirm that you are authorized to use that payment method.

5. Shipping & Delivery

  • Processing time: 1–5 business days.

  • Estimated shipping: 7–14 days (longer during holidays or high demand).

  • We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

  • Customers are responsible for providing an accurate delivery address. Incorrect addresses may result in loss of the package without refund.

6. Returns & Refunds

  • Returns are accepted within 30 days of delivery for unused items in original packaging.

  • Return shipping costs are the customer’s responsibility.

  • Refunds are issued once returned items are received and inspected.

  • Certain items (e.g., personalized jewelry, sale items) are non-refundable.

7. Promotions & Discounts

  • Promotions and sales are subject to availability and may be modified or withdrawn at any time.

  • Discounts cannot be combined unless stated otherwise.

8. Intellectual Property

All content on this website (logos, designs, images, text, product descriptions) is the property of Elena & Rowan Jewels and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

  • We are not liable for damages, losses, or claims arising from your use of our site, except where required by law.

  • Our maximum liability for any purchase is limited to the price paid for that product.

10. Privacy

Your use of our site is also governed by our Privacy Policy. Please review it to understand how we collect and use your personal information.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, specifically the state of Illinois, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service. Any updates will be posted here, and it is your responsibility to check for changes.

13. Contact Information

For questions about these Terms, please contact us:

Elena & Rowan Jewels
1254 Willow Creek Drive
Springfield, IL 62704
USA
📧 contact@elenaandrowanjewels.com