Shipping & Delivery Information

At Elena & Rowan Jewels, we are committed to bringing you the highest quality jewelry at the most competitive prices.

We guarantee delivery of all orders; however, during peak periods (such as Black Friday, Cyber Monday, or Christmas) or due to unforeseen logistical challenges, promotions and special offers may experience delays.

Order Processing

  • Once verified, orders are processed within 1–5 business days and shipped directly to your delivery address.

Estimated Shipping Times

  • Standard Delivery: 7–14 business days, depending on product demand.

  • Peak Seasons or High Demand: 3–4 weeks.

  • All shipments are insured and include a tracking number for your convenience.

Important Customer Responsibilities

  • Correct Address: Customers must provide the correct delivery address at checkout. If the address is incorrect and not updated immediately (before the order is processed), refunds cannot be issued. Any re-shipment will be at the customer’s expense.

  • Missed Deliveries: If delivery is attempted and unsuccessful, a notice will be left. If the package is not collected within 15 days, it will be returned to our facility. In this case, the order will be considered lost without refund eligibility.

  • Address Changes: Once shipped, we cannot alter the delivery address, as packages are handled by third-party couriers. Customers remain responsible for providing accurate and up-to-date details.

Customs, Duties & Taxes

  • Customs clearance and import fees may apply depending on your country. Elena & Rowan Jewels is not responsible for these charges. All customs duties, taxes, and tariffs are the customer’s responsibility. Refunds cannot be issued for packages held at customs.

Returns & Refunds

  • Returns are accepted but must be covered at the customer’s expense.

  • Refunds are only available if an order is lost or not delivered due to issues on our side.

Contact Us

For any questions or concerns about your order, please reach out to us at:
📧 contact@elenaandrowanjewels.com

By placing an order on our website, you agree to the terms and conditions outlined above.